Better enquiries on your website. Personal support in your portals.
Help prospective students explore the right programmes, applicants work through blockers, and enrolled students get answers relevant to their situation. KAI Chat brings conversational assistance to your website and portals, helping your institution turn digital interest into informed enquiries and reduce avoidable support requests.
I’m interested in design, but I’m not sure which specialisation would suit me.
What do you most enjoy working on: visual communication, digital experiences, physical products, or something else?
Mostly apps and websites. I’ve made a few small projects.
Let’s look at the programme options that cover digital experiences. I can explain their curriculum, entry requirements and portfolio expectations. Would you like to start with what you would study or how to apply?
How to apply. I’m worried my marks might be below the cutoff.
I can explain the published criteria. Any exception would need an admissions review. If you would like to speak with a counsellor, I can pass on your interests, projects and eligibility question.
Institutional outcome
The institution receives an enquiry with programme interest, relevant background and the concern that needs a counsellor’s attention.
01 / The opening example
A useful enquiry starts with understanding the person.
A visitor may know what they want to achieve without knowing which programme to choose. KAI Chat helps them explore their interests, understand the institution’s options and ask follow-up questions. Your team receives a more useful enquiry because the conversation has already uncovered what matters to them.
The institution receives an enquiry with programme interest, relevant background and the concern that needs a counsellor’s attention.
02 / Outcomes
Make more of the interest and attention you already have.
More useful enquiries for admissions
Help visitors understand programme fit, eligibility and application requirements while they are exploring your institution. Give counsellors context about the person’s interests and questions before the first conversation.
Fewer applicants stuck on the details
Explain requirements and help applicants work through the questions holding up their application. In a connected application portal, guidance can relate to their permitted application record and the specific item that needs attention.
Less repeated work for support teams
Help students understand fees, schedules, processes and services where they are already working. Connected, authenticated support can address their situation directly, reducing the need to contact a team for an explanation they could receive in the portal.
03 / Why people choose Chat
Help people while they are already exploring or doing something.
Student
For a student exploring your institution
Chat lets them ask a small question, follow an unfamiliar term and compare options as they browse. They can develop their understanding at their own pace before deciding whether they want a call.
Parent
For a parent checking the details
Chat gives them a way to inspect published information about costs, accommodation and the application process. They can read the explanation and follow relevant links while discussing the decision with their family.
Applicant · Student
For an applicant or enrolled student in a portal
Chat puts help alongside the task. An applicant can ask about a document requirement while completing the application. A student can ask about a process while viewing the relevant portal information.
62%of Indian prospective students in the QS International Student Survey 2024 said they would like to communicate with a university through WhatsApp.
QS surveyed 12,764 Indian students considering overseas study. This finding concerns WhatsApp, rather than a preference for AI chatbots or website chat. Source: QS International Student Survey 2024
The help changes as the person’s relationship with your institution changes.
01
Exploring: “Is this right for me?”
On your public website, KAI Chat uses approved institutional information and what the person shares to explain programmes, requirements and options. It helps them understand their fit and decide what to explore next.
02
Applying: “What do I need to do?”
In an authenticated, connected application portal, KAI Chat can use permitted records to explain missing requirements, pending items and process steps. Where actions are enabled, it can help the applicant carry them out.
03
After applying: “What happens now?”
Explain status, interviews, deadlines and offer requirements using the information available to that user. Help applicants understand what is pending and which questions need the admissions team.
04
Studying: “What does this mean for me?”
Inside a student portal, help students understand academic processes, fees and services in their own context. Personal answers depend on the records and permissions available in that deployment.
05
Beyond studying: “What is relevant to me now?”
In careers and alumni environments, help people find relevant opportunities, understand requirements and access institutional services. The assistance follows the purpose of the portal and the access granted to the user.
Public conversations use approved knowledge and information the person chooses to share. Personal records become available only through the institution’s connected systems and access permissions.
Authenticated portal · Connected record · Illustrative example
Why is my application incomplete?
Application record
Identity documentReceived
TranscriptAwaiting verification
PortfolioPending
Your identity document has been received, and your transcript is with the admissions office for verification, so there is nothing to re-upload there. The item still pending is your portfolio. Would you like the portfolio guidelines?
05 / Compared with a scripted chatbot
See the difference when the question becomes specific.
A scripted or FAQ chatbot typically follows predefined choices and responses. KAI Chat can develop the conversation, connect relevant information and explain what it means for the person asking. Personal record access and actions depend on enabled integrations and permissions.
Person’s question
“I work full time and have a commerce background. Could I move into analytics?”
Scripted response
Returns a programme list or asks the visitor to choose a menu option.
KAI Chat
Explores goals, background and time constraints, then explains relevant approved programme options and captures counselling context.
Institutional value
A better understood enquiry and a more focused counselling conversation.
Person’s question
“My marks are below the cutoff, but I have a strong portfolio.”
Scripted response
Repeats the cutoff or provides a generic contact link.
KAI Chat
Explains the published criteria and any approved review process, then routes the question with the person’s context.
Institutional value
A legitimate enquiry reaches the right reviewer without an AI promise of an exception.
Person’s question
“I uploaded my documents. Why is my application incomplete?”
Scripted response
Returns a general checklist.
KAI Chat
With permitted application access, explains the specific pending item and available next step.
Institutional value
Less repeated status work and a clearer route to application completion.
Person’s question
“Do my electives and projects meet this role’s requirements?”
Scripted response
Shares the job criteria or a link.
KAI Chat
With permitted records and approved role information, explains relevant matches, gaps and preparation.
Institutional value
More relevant student applications and more focused careers support.
06 / Human handover
Give your team a useful starting point.
When a conversation needs a person, the brief should make the next conversation better. KAI Chat passes on what the person asked, what has already been explained and why the case needs attention. Your counsellor or support team can focus on the decision or issue that remains.
Website · Illustrative conversation
How to apply. I’m worried my marks might be below the cutoff.
I can explain the published criteria. Any exception would need an admissions review. If you would like to speak with a counsellor, I can pass on your interests, projects and eligibility question.
Yes, please.
Brief passed to a counsellor →
Counsellor briefIllustrative example
Programme interestDesign, with an interest in digital experiences.
BackgroundHas completed small app and website projects.
ConcernMarks may be below the published cutoff.
Already coveredProgramme exploration and published eligibility criteria.
Review neededAdmissions guidance on the institution’s exception process.
45%In PwC’s 2024 survey of 1,000 Indian consumers, 45% said a direct connection to a customer service agent when a chatbot cannot give a satisfactory answer would improve their experience. Source: PwC Voice of the Consumer 2024
For the objectives the agents work towards, explore all 42 KAI Agents.
For knowledge sources, access, actions and institutional controls, explore the KAI Platform.
Bring us the questions your current chat struggles with.
See how KAI Chat handles programme exploration, application questions and student support using your institution’s context. We will show the difference between public assistance and support inside a connected portal.
KAI is the AI engagement and intelligence layer for higher education - combining Chat, Voice and institutional intelligence across the learner lifecycle and institutional operations.
