KAI Voice · AI phone conversations for higher education
Reach more people. Make each call count.
Answer incoming questions and follow up with enquiries, applicants and students at greater scale. KAI Voice adds capacity for useful phone conversations, helping your team understand concerns, capture intent and give personal attention where it matters most.
Inbound enquiries · Outbound follow-up · Applicant support · Student updates
01 / The opening example
A call can uncover what is holding a decision back.
A family may have read the fee information and still need to discuss what it means. KAI Voice can explain approved details, respond to follow-up questions and identify the concern that needs your team’s attention.
The family gets an explanation of the published costs. The team receives a specific concern to address: financial assistance and affordability.
02 / Outcomes
Give the same team more reach by phone.
More capacity for incoming calls
Support programme enquiries, published fee questions, application guidance and service information when call volumes rise. Free your team to focus on calls that need personal counselling or judgment.
More consistent follow-up
Reach out about new enquiries, incomplete applications, interviews and offers. Use the conversation to understand what is pending, why the person has paused and what support would help.
Better prepared conversations for your team
Capture interests, questions and concerns before handing over. A counsellor can begin with a relevant discussion because the reason for the call is already clear.
03 / Why people choose Voice
Some questions benefit from being talked through.
Parent
For a parent weighing the decision
Costs, accommodation and the application process can raise several connected questions. A call lets them explain what concerns them and ask follow-up questions in the same discussion.
Student
For a student who needs clarity
A phone conversation can help when they are unsure how to describe the issue in writing or want to work through a decision. KAI Voice can clarify the question and identify what help is needed.
Applicant
For an applicant your team needs to reach
A follow-up call can reveal why an application has paused. The person may need a requirement explained, a deadline clarified or a conversation with admissions.
Parent · Illustrative example “I need to understand the costs before we decide.”
Costs Accommodation Financial assistance
76%of Indian consumers in the State of Business Calling 2026 study said they prefer a voice call from a business.
The study covered 1,000+ consumers and 500+ businesses across 17 cities. This is broader business communication research, not evidence of parent preferences or acceptance of AI calls. Source: Truecaller, 2026
54%of Indian prospective students surveyed by QS said they had discussed their choice of university with their parents.
QS International Student Survey 2024; Indian students considering overseas study. This measures parental involvement, rather than a parent’s preferred channel. Source: QS ISS 2024
04 / Inbound and outbound
Answer the questions coming in. Understand the people you follow up with.
Inbound: useful answers when someone calls
Explain institutional information, clarify the question and route the caller to the appropriate team when personal review is needed. Connected records can support more specific answers where identity, integration and access permissions allow them.
Programme questionsAccommodation and feesApplication requirementsStatus queriesStudent servicesRouting to the right team
Outbound: a conversation with a clear purpose
Follow up on a new enquiry, ask what is holding up an application, explain an upcoming requirement or check whether the person needs help. Capture the response so the team can act on what the person actually said.
Enquiry callbacksIncomplete applicationsInterview preparationOffer follow-upOnboardingStudent updatesAlumni outreach
05 / More than a reminder
Measure the value of the conversation, as well as the number of calls.
01
Understand the answer
A reminder establishes that someone has been contacted. A conversation can establish what they understand, what they need and whether a concern remains.
02
Respond to follow-up questions
KAI Voice uses approved institutional information to explain relevant details as the conversation develops. When a request goes beyond that information or requires a decision, it involves the appropriate team.
03
Leave your team with something useful
Capture the person’s concern and the help they need. Give the team context to guide the next conversation or follow-up.
06 / Human involvement
Keep your people involved where their judgment matters.
KAI identifies itself as an AI assistant at the start of the call. When someone asks for a person, a case needs review or institutional rules require a handover, the team receives the conversation context and the reason for escalation.
KAI EmailA conversation may need a written response that the family can review together, or an individual case that another team must examine.Explore written enquiries and review with KAI Email →07 / Across KAI
Connect phone engagement to the outcomes your teams work towards.
Explore Marketing & Admissions for enquiry and applicant journeys, Student Success for ongoing engagement, and Alumni Engagement for outreach beyond graduation.
Explore all 42 KAI Agents for the objectives behind these conversations, and the KAI Platform for institutional controls and connected systems.
KAI is built by Ken42. See how they work together, and where Vedhra fits in. About KAI by Ken42 →