01 / The Student Pathway Guide
Guidance built around each student’s pathway
The Student Pathway Guide is the organising experience for this page. It connects the student’s programme requirements, completed work, available choices and stated goals. It can help a student plan a term, understand an academic process, prepare for an assessment or find the right support while they are already in their portal.
The pathway should also be useful when things are going well. A student can explore electives, research, projects and experiences that support their interests. When a requirement is unclear or a plan changes, the same context helps them work through the next step.
02 / Illustrative authenticated portal conversation
See a course decision in context
Where the institution enables registration actions, the student can carry an eligible choice into the registration process. The academic record, course rules, available seats and timetable must come from the connected systems governing that decision. How permissions work on the KAI Platform →
03 / Moments that matter
Support the moments that shape progress
01
Starting university
Explain programme structures, deadlines and the services available to the student. Help them settle into the first term with a clear understanding of requirements.
02
Planning academic work
Explore course choices, prerequisites, credits, assessments, academic goals and opportunities using the connected information the student can access.
03
Finding the right support
Clarify an issue, explain the relevant process and bring in an adviser or service team with the context needed to help.
04
Preparing for what comes next
Connect academic choices to projects and experiences. When the question becomes career preparation, guide the student to KAI for Careers and Placements.
04 / Outcomes
Choose a student outcome to improve
01
Support timely course registration
Help students understand available options and requirements before the deadline. Give advisers the context to resolve cases needing review.
02
Help first-year students make a strong start
Answer recurring questions, help students navigate services and show teams where additional guidance would help a cohort.
03
Improve academic progress
Help advisers examine patterns in participation and results and support students with timely, relevant conversations.
Illustrative example
A course registration goal in practice
Objective
Help students make suitable course choices before registration closes.
Audience
Students choosing courses for the coming term, with advisers supporting cases that need judgment.
KAI helps the team
Explain requirements in the portal, compare permitted course options, identify prerequisite or timetable questions, prepare exception cases for review and surface recurring issues with course availability or instructions.
Progress
Students completing registration on time, exceptions resolved, repeated questions reduced and course access issues identified.
This is one of many student success objectives. The same approach can support academic guidance and service access throughout the student’s time at the institution.
05 / KAI products
How KAI supports student success
KAI Chat →
The student uses the Pathway Guide directly in the portal. An adviser or administrator can also ask about a case using the information their role is permitted to see. It is useful for everyday guidance even without an outreach programme.
KAI Intelligence →
Faculty and support teams can understand patterns across a cohort, such as recurring registration blockers or needs for academic support. They can plan an intervention and evaluate whether it helps.
KAI Voice →
A conversation can help a student work through a choice, clarify a concern or respond to a purposeful check-in. The team can choose this channel for situations where speaking is useful.
KAI Email →
An individual request that needs written review can reach the appropriate team with its context, while published-information questions can be answered from approved sources where Email is enabled.
Together
Together, Intelligence can surface a recurring course access issue, Chat can guide students through available choices, and advisers can use the same context to address cases requiring a person. Voice supports selected conversations where they add value.
When an academic choice becomes career preparation, see KAI for Careers and Placements →
KAI is built by Ken42. See how they work together, and where Vedhra fits in. About KAI by Ken42 →